What Is Telehealth?

Telehealth is a way for us to conduct a  HIPAA compliant video therapy session  over the internet. The video session can be conducted from your desktop, laptop, or mobile device! Sahaya Therapy, LLC uses Doxy.me for Telehealth sessions are conducted over a HIPAA compliant end-to-end encrypted platform.

What Equipment Do I Need? 

To participate in a Telehealth session from your home, you will need:

  • A fully charged desktop, laptop, or tablet with built-in webcam and audio.
  • High speed internet (Internet with bandwidth of at least 10 mbps is recommended for the highest quality and to prevent connection issues). You can test your internet speed connection by running an internet speed test.
  • Earphones or headsets to ensure your privacy and to drown out any outside noise.
  • A fully charged phone as a back-up in case of any technical difficulties and we need to switch to a phone call or another video platform.
  • It is highly recommended to use Chrome or Firefox Browser for Doxy.me.  Apple systems is not very suitable with Doxy.me
Can I Use A Smartphone?

Most smartphones have built-in video and speakers; however, it is NOT the most ideal platform. The size of the phone screen may not allow for an immersive therapy experience. 

The video platform We use in our practice requires a smartphone with at least iOS 11 or Android 7.0, and you must first download the free Doxy in the app store. 

If you prefer using a smartphone and have an older phone, We are happy to discuss using an alternative secure video platforms like Signal, WhatsApp and Google Chat.  

Is Telehealth Covered By Insurance?

It depends on the insurance company. It is best to contact your insurance provider directly to verify whether they will reimburse for tele-mental health therapy. 

How Should I Prepare for My Telehealth Sessions?
  1. 1
    Find a space with good lighting, privacy, and minimal distractions
  2. 2
    Log in a few minutes before the start of the session to make sure your equipment is working fine. You can run a pre-call pre-test. 
  3. 3
    Wait for the therapist to connect you into the ‘virtual’ clinic office to begin the session. 

Request Your First Appointment